Wellness
in hospitality industry epitomises
the need for guest relaxation during
the stay. Spas provide specialised
therapies and treatments to cater
for body, face and even dietary
well being.
The Spa is designed to manage all
spa-related products and services.
Spa consolidates member and guest
information, logs product usage,
member details, appointments, and
schedules. It also facilitates resource
management and billing.
momentohs® Spa module recognises
this exclusivity and operational
demands, and so it's design allows
managing day-to-day spa operations
with precision. Guest profiles are
adequately maintained for that personal
touch in enhancing the guest experience.
Guest booking for spa treatments
can be confirmed through SMS or
e-mail (optional).
Spa can be configured with the rest
of momentohs® linking directly to
Front Office, Financial, GEM, web
and central reservation module.
It is also ideal for individual
or chain Spa outlets. Guest history
information facilitates in devising
innovative services, marketing programs
and customer loyalty, besides increasing
revenues.
Guest
Management: The Guest Management
module keeps track of your customer
service operations, preferences,
and behaviour patterns. By tracking
pertinent and detailed notes on
guest transaction and medical histories,
your management can be assured that
your staffs know exactly what each
guest requires and prefers.
Membership
Module: The Spa Membership
Information module permits its user
to assign Guests to Membership Categories.
Each Membership Category can be
established for any given period
of time and will automatically provide
your Guests with information regarding
specific service and product sales,
as well as any and available discount
privileges. Gift vouchers can be
issued to members, with redemption
handled by the POS module.
Appointment
Management: Using the momentohs®
Spa technology to fully automate
your Spa facility will ensure that
every day your resources and staff
are being allocated smoothly, efficiently
and profitably. Spa will empower
your Spa business with the ability
to schedule any number of activities,
for any number of guests, over any
period of time, simultaneously,
and through the convenient and flexible
use of online communications. Users
can view each Guest’s daily
and weekly appointments, sorted
by provider, facility or equipment.
Resources
Planning & Management: Spa
offers complete resource management
and planning to maximise your Spa’s
usage of its staff, facilities and
equipment. By tracking what services
can be provided or utilised by each
of the resources, this system can
manage resource schedules and qualifications
to better up sell their capabilities.
Point-of-Sale:
Upon a Guest’s check-in,
the Spa system will open a transaction
to allow for the tracking of that
Guest’s charges and purchase
history. In addition, customised
needs like discounts, membership
and appointment sales, visit tracking,
liability details, and sales of
gift certificates and redemptions
can be handled efficiently at POS.
Marketing:
The Marketing module allows
your Spa to promote its particular
activities, new products, services
and promotions by letter, fax, or
e-mail.
- Daily, weekly, or monthly appointments
sorted by provider, facility or
equipment
- Client or Guest histories filtered
by transaction, service and preference
information
- Daily, weekly, or monthly Resource
Scheduling
- MIS Statistics Report
Guest Management,
Membership Management, Appointment
Management, Point of Sale, Inventory
Management, Commission Management,
Treatment Costing, Internal Resources
Planning and Gift Certificate Redemptions.
