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Wellness in hospitality industry epitomises the need for guest relaxation during the stay. Spas provide specialised therapies and treatments to cater for body, face and even dietary well being.

The Spa is designed to manage all spa-related products and services. Spa consolidates member and guest information, logs product usage, member details, appointments, and schedules. It also facilitates resource management and billing.

momentohs® Spa module recognises this exclusivity and operational demands, and so it's design allows managing day-to-day spa operations with precision. Guest profiles are adequately maintained for that personal touch in enhancing the guest experience. Guest booking for spa treatments can be confirmed through SMS or e-mail (optional).

Spa can be configured with the rest of momentohs® linking directly to Front Office, Financial, GEM, web and central reservation module. It is also ideal for individual or chain Spa outlets. Guest history information facilitates in devising innovative services, marketing programs and customer loyalty, besides increasing revenues.

The features of this module include:

Guest Management: The Guest Management module keeps track of your customer service operations, preferences, and behaviour patterns. By tracking pertinent and detailed notes on guest transaction and medical histories, your management can be assured that your staffs know exactly what each guest requires and prefers.

Membership Module: The Spa Membership Information module permits its user to assign Guests to Membership Categories. Each Membership Category can be established for any given period of time and will automatically provide your Guests with information regarding specific service and product sales, as well as any and available discount privileges. Gift vouchers can be issued to members, with redemption handled by the POS module.

Appointment Management: Using the momentohs® Spa technology to fully automate your Spa facility will ensure that every day your resources and staff are being allocated smoothly, efficiently and profitably. Spa will empower your Spa business with the ability to schedule any number of activities, for any number of guests, over any period of time, simultaneously, and through the convenient and flexible use of online communications. Users can view each Guest’s daily and weekly appointments, sorted by provider, facility or equipment.

Resources Planning & Management: Spa offers complete resource management and planning to maximise your Spa’s usage of its staff, facilities and equipment. By tracking what services can be provided or utilised by each of the resources, this system can manage resource schedules and qualifications to better up sell their capabilities.

Point-of-Sale: Upon a Guest’s check-in, the Spa system will open a transaction to allow for the tracking of that Guest’s charges and purchase history. In addition, customised needs like discounts, membership and appointment sales, visit tracking, liability details, and sales of gift certificates and redemptions can be handled efficiently at POS.

Marketing: The Marketing module allows your Spa to promote its particular activities, new products, services and promotions by letter, fax, or e-mail.

Reports & Inquires

  • Daily, weekly, or monthly appointments sorted by provider, facility or equipment
  • Client or Guest histories filtered by transaction, service and preference information
  • Daily, weekly, or monthly Resource Scheduling
  • MIS Statistics Report

Functions

Guest Management, Membership Management, Appointment Management, Point of Sale, Inventory Management, Commission Management, Treatment Costing, Internal Resources Planning and Gift Certificate Redemptions.

 

 
 
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