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As a momentohs® customer, you will find our software exceeding the industry standards, which is just one of our strengths. Seven Seas' System Integration expertise and hospitality industry domain knowledge is a key advantage. Our vast array of services goes beyond just software, and is ideal for hoteliers, especially for new projects where the entire spectrum of technology integration is required right from ground zero.

Challenges facing hoteliers are many. Differentiations of Guest Experience, Lifestyle functionality (Video on Demand, Digital multimedia etc.) and Cost reduction (energy, wastage, business process efficiency etc.) are just a few of the wide range of requirements, which both existing hotels and new developments have to consider. Our Intelligent Infrastructure services and solutions focus on technology selection, installation and commissioning of the entire spectrum of a hotel's requirements. Our solutions eliminate the need for hoteliers to engage multiple vendors and consultants. Seven Seas is a one-stop window which provides a comprehensive range of services, including consulting, scoping, technology selection, installation, commissioning and post-installation services. Our style of working directly with the hotel owner serves to reduce costs and multiple vendor engagements. Our 'developer direct' model is an innovative approach compared to the traditional method of employing the technology under a regular contractor or an MEP (Mechanical, Electrical and Plumbing) contractor. Normally, such engagements involve multiple subcontractors, which can invariably add up on costs due to single or multiple intermediary margins, and tend to be product based rather than based on specific scoping of technology in meeting business objectives. Our approach is based on technology first and product, or brand selection, second. The latter selection takes place on the basis of meeting the technology and business drivers.

Applications Consulting

Seven Seas consulting team provides an array of services to help clients align their processes and resources with their corporate strategies. Each client has a set of special requirements; obviously, one formula does not fit all.

If you have existing systems in place for Financial, Inventory and Payroll functions, there is no need to be concerned about their integration with the momentohs®. Our consulting team has extensive experience making the transition from your current Payroll, Inventory and Accounting systems to the momentohs® system fast and smooth. Using customised reporting applications, our team will help you automate tasks that were previously tedious manual exercises.

Our consulting offerings for momentohs® customers are:

  • Requirements Definition, Analysis, Design and Implementation
  • Custom Applications
  • Third Party Systems Interfaces (Interactive TV, Door lock system, Back Office, POS)
  • Custom Reports and Spreadsheets
  • Custom Databases and User Interfaces

Implementation Methodology

Time, Cost and Quality form the three vertices of our implementation triangle. Effective software implementation optimises these parameters to provide maximum utility for the client. It requires the implementer to have in-depth working knowledge of the client's business, experience in project management, expertise in the relevant software domains and ability to integrate disparate systems seamlessly.

Seven Seas implementation team has extensive experience in the industry and brings the right skills, knowledge and project management methodology for the task.

The Implementation Services include:

  • Project Management
  • System Installation
  • Roll-out Plan and Assistance
  • Training and Live Support Services
  • Technical Services
  • Consultancy/Advisory on Hospitality ICT

Intelligent Infrastructure

Hotels worldwide are well aware of the significant financial and customer satisfaction benefits that integrated communication systems can add to their businesses. Seven Seas is a recognised leader in the provisioning, development and management of customised integrated communication systems to many of the world's leading hospitality venues.

From design and set-up through to installation, training and ongoing support, Seven Seas provides total on- and off-site management for all hospitality system Integration needs. Catering to the diverse intelligent system demands of the modern traveller is a major challenge for hotels and conference venues. The use of portable devices has changed the way the public uses built-in systems - but that does not mean they are obsolete. Instead, they must be made highly functional and complimentary. With Seven Seas scoping out the solution, everyone, from independent business travellers and casual visitors, to families and hotel management, can benefit from the many advanced capabilities that are an integral part of a hotel's infrastructure.

The key to Seven Seas' success in the hospitality sector is our willingness to listen to what our customer wants and our ability to design and apply integrated solutions across a range of services, in conjunction with key partners such as Ayaya, Mitel Networks, Eutech Cybernetics, BenaEFS 2000, Global Soft, Spectral Link and many more.

These services include:

  • Voice Communication Systems
  • Data Communication Systems
  • Wired Internet
  • Wireless Internet
  • Enhanced Guest Services
  • Audio/Video Systems
  • Ticket Selling Solution
  • Intercom Facilities
  • Security
  • Building Management Systems
  • Extra Low Voltage Systems (ELV)
  • IBMS (Intelligent Building Management System)
  • Theme Park Solutions
  • Support and Maintenance Services

Product Support - 24 x 7 x 365

momentohs® has a global support team that works round the clock to provide you with a 24-hour helpline via the Internet and telephone. Each client is provided with a secure log-in ID and password to post online support requests. In addition to the online support, our clients also benefit from the following services:

  • Industry trained and experienced team for 24 × 7 × 365 operational support
  • Call support response within 2-4 hours
  • Local Support - First level
  • Support call management
  • A record of call history, date and time of calls, response time and call status view
  • Access to momentohs® extensive knowledge base
  • Support from the website (www.momentohs.com) with secure log-in ID and password
  • Remote Support (TeamViewer) as all our offices are using Teamviewer only and it is the standard remote support software
  • Regular product upgrades for continuous improvement
  • Annual Maintenance

 

 
For five to seven star chain properties, it encompasses the entire spectrum of a hotel’s operations at property level and Head Office central MIS.
For medium size properties from 50-250 rooms, which require reduced functionality at a lower price and yet manage its operations efficiently.
For small to medium size resort or city boutique hotels with less than 50 room, it provides better features than off the shelf software at a competitive price and yet scale up to sprint when required.
For fine dining and table service restaurants, it is a fully integrated solution with POS, Financial, Cost control and Guest Experience.
 
 
 
 
 
SevenSeas Computers LLC