As
a momentohs® customer,
you will find our software
exceeding the industry
standards, which is
just one of our strengths.
Seven Seas' System Integration
expertise and hospitality
industry domain knowledge
is a key advantage.
Our vast array of services
goes beyond just software,
and is ideal for hoteliers,
especially for new projects
where the entire spectrum
of technology integration
is required right from
ground zero.
Challenges facing hoteliers
are many. Differentiations
of Guest Experience,
Lifestyle functionality
(Video on Demand, Digital
multimedia etc.) and
Cost reduction (energy,
wastage, business process
efficiency etc.) are
just a few of the wide
range of requirements,
which both existing
hotels and new developments
have to consider. Our
Intelligent Infrastructure
services and solutions
focus on technology
selection, installation
and commissioning of
the entire spectrum
of a hotel's requirements.
Our solutions eliminate
the need for hoteliers
to engage multiple vendors
and consultants. Seven
Seas is a one-stop window
which provides a comprehensive
range of services, including
consulting, scoping,
technology selection,
installation, commissioning
and post-installation
services. Our style
of working directly
with the hotel owner
serves to reduce costs
and multiple vendor
engagements. Our 'developer
direct' model is an
innovative approach
compared to the traditional
method of employing
the technology under
a regular contractor
or an MEP (Mechanical,
Electrical and Plumbing)
contractor. Normally,
such engagements involve
multiple subcontractors,
which can invariably
add up on costs due
to single or multiple
intermediary margins,
and tend to be product
based rather than based
on specific scoping
of technology in meeting
business objectives.
Our approach is based
on technology first
and product, or brand
selection, second. The
latter selection takes
place on the basis of
meeting the technology
and business drivers.
Seven
Seas consulting team
provides an array of
services to help clients
align their processes
and resources with their
corporate strategies.
Each client has a set
of special requirements;
obviously, one formula
does not fit all.
If you have existing
systems in place for
Financial, Inventory
and Payroll functions,
there is no need to
be concerned about their
integration with the
momentohs®. Our consulting
team has extensive experience
making the transition
from your current Payroll,
Inventory and Accounting
systems to the momentohs®
system fast and smooth.
Using customised reporting
applications, our team
will help you automate
tasks that were previously
tedious manual exercises.
Our consulting offerings
for momentohs® customers
are:
- Requirements
Definition, Analysis,
Design and Implementation
- Custom
Applications
- Third
Party Systems Interfaces
(Interactive TV, Door
lock system, Back
Office, POS)
- Custom
Reports and Spreadsheets
- Custom
Databases and User
Interfaces
Time,
Cost and Quality form
the three vertices of
our implementation triangle.
Effective software implementation
optimises these parameters
to provide maximum utility
for the client. It requires
the implementer to have
in-depth working knowledge
of the client's business,
experience in project
management, expertise
in the relevant software
domains and ability
to integrate disparate
systems seamlessly.
Seven Seas implementation
team has extensive experience
in the industry and
brings the right skills,
knowledge and project
management methodology
for the task.
The Implementation Services
include:
- Project
Management
- System
Installation
- Roll-out
Plan and Assistance
- Training
and Live Support Services
- Technical
Services
- Consultancy/Advisory
on Hospitality ICT
Hotels
worldwide are well aware
of the significant financial
and customer satisfaction
benefits that integrated
communication systems
can add to their businesses.
Seven Seas is a recognised
leader in the provisioning,
development and management
of customised integrated
communication systems
to many of the world's
leading hospitality
venues.
From
design and set-up through
to installation, training
and ongoing support,
Seven Seas provides
total on- and off-site
management for all hospitality
system Integration needs.
Catering to the diverse
intelligent system demands
of the modern traveller
is a major challenge
for hotels and conference
venues. The use of portable
devices has changed
the way the public uses
built-in systems - but
that does not mean they
are obsolete. Instead,
they must be made highly
functional and complimentary.
With Seven Seas scoping
out the solution, everyone,
from independent business
travellers and casual
visitors, to families
and hotel management,
can benefit from the
many advanced capabilities
that are an integral
part of a hotel's infrastructure.
The
key to Seven Seas' success
in the hospitality sector
is our willingness to
listen to what our customer
wants and our ability
to design and apply
integrated solutions
across a range of services,
in conjunction with
key partners such as
Ayaya, Mitel Networks,
Eutech Cybernetics,
BenaEFS 2000, Global
Soft, Spectral Link
and many more.
These
services include:
- Voice Communication
Systems
- Data Communication
Systems
- Wired Internet
- Wireless Internet
- Enhanced Guest Services
- Audio/Video Systems
- Ticket Selling Solution
- Intercom Facilities
- Security
- Building Management
Systems
- Extra Low Voltage
Systems (ELV)
- IBMS (Intelligent
Building Management
System)
- Theme Park Solutions
- Support and Maintenance
Services
momentohs®
has a global support
team that works round
the clock to provide
you with a 24-hour helpline
via the Internet and
telephone. Each client
is provided with a secure
log-in ID and password
to post online support
requests. In addition
to the online support,
our clients also benefit
from the following services:
- Industry
trained and experienced
team for 24 × 7 ×
365 operational support
- Call
support response within
2-4 hours
- Local
Support - First level
- Support
call management
-
A record of call history,
date and time of calls,
response time and
call status view
-
Access to momentohs®
extensive knowledge
base
- Support
from the website (www.momentohs.com)
with secure log-in
ID and password
- Remote Support (TeamViewer) as all our offices are using Teamviewer only and it is the standard remote support software
- Regular
product upgrades for
continuous improvement
- Annual
Maintenance
