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The Power Of Integration: Delivering Stellar Business Performance

SmartTrack is a Windows based call monitoring, charge, billing and management solution designed specifically for the hospitality sector. SmartTrack manages the costs of telephony and service usage in a Hotel and it is the key to maximizing telephony revenue whilst improving guest communications and satisfaction. SmartTrack contains a suite of features that help the hotelier encourage guests to use the telephone services and facilities available, not only within their rooms but also throughout the hotel.

Telephone lines are unbarred upon check-in automatically, updates guest name display on PABX console and barred upon check-out. Call charges are posted directly into the guest folio. SmartTrack manages maid status control, Wakeup call, mini bar etc. You can quickly achieve the reports using with SmartTrack comprehensive filtering, which is both fast and accurate, while being simple to use. Additionally, SmartTrack Reports can be auto-scheduled and delivered via email.

The SmartTrack application consists of:

1. SmartTrack Collector, which is installed over the machine connected to the PABX and keeps      running throughout to capture the calls
2.  SmartTrack client, which is used for configuration and report viewing
3.  SmartTrack Security, which is used for Access and Security

Work Flow Process

  • Seamless Integration with momentohs® Front Office & Business Intelligence
  • PABX connectivity through COM port, TCP/IP or File Settings
  • Identity fraudulent use or abuse of telephone systems
  • Improve customer service by measuring call answering and call handling times
  • Generate comprehensive billing and analysis reports
  • Determine the optimum number of lines required
  • Identify areas where employee productivity can be improved
  • Monitor specific trends and events and raise alarms as appropriate
  • Compare costs between carriers to determine the best carrier based on actual usage
  • Analyze all calls in real time, through a simple and intuitive graphical interface
  • Export reports in Adobe PDF, Microsoft Excel, Microsoft Word and CSV
  • Master Entries for Location, Service, Package and Employee
  • User Access Security
  • Missing call data records for calls that should be recorded

SmartTrack Collector & PMS link

  • SmartTrack captures Date/Time of the call, Extensions
  • Number of Outgoing/Incoming calls, Call Duration in seconds, Trunk Used
  • Check-in/Check-out process for Call Bar/Unbarring
  • Maid Status & Mini Bar update
  • Voice mail integration

SmartTrack Client

  • Configure the System Parameter (Rate Provider, PABX model, etc.)
  • View the charges for a particular call by simulating the call specifying date, time, dial number and duration in seconds
  • Reposting calls and recalculation of calls
  • Responding to calls can be done for an individual file or for a complete directory
  • Dialled Number, Date, Extension Number-wise search option
  • Wake up call settings
  • Details of Departments, Sections, Extensions and etc
  • Authorisation Codes for user level
  • Rate details for IDD and Local for the specific periods (Off Peak or Peak)

Reporting

  • Report Generator
  • Frequency Reports
  • Payment Bill Report
  • Call Audit Report
  • Trunk Report
  • Defined Number Report
  • IDD Rates Report
  • Local Rates Report
  • IDD Codes Report
  • Call Category and Call Receipt Report

Administration Tools & Security

  • Multi-level security management
  • Creation of Users and User Groups
  • Granting of access rights to User Groups at the function level

Functions

Flexible Pricing, Call Billing (Incoming, Outgoing, Unanswered, Abandoned and Transferred calls), Call Barring/Unbarring, Room Change, Room Status, Charge Posting, Cost Analysis, Internet Billing, Reports, Administration Tools and Security, Auto e-Mail, COM, Flat File and IP Interface to PABX.

 

 
For five to seven star chain properties, it encompasses the entire spectrum of a hotel’s operations at property level and Head Office central MIS.
For medium size properties from 50-250 rooms, which require reduced functionality at a lower price and yet manage its operations efficiently.
For small to medium size resort or city boutique hotels with less than 50 room, it provides better features than off the shelf software at a competitive price and yet scale up to sprint when required.
For fine dining and table service restaurants, it is a fully integrated solution with POS, Financial, Cost control and Guest Experience.
 
 
 
 
 
SevenSeas Computers LLC