SmartTrack
is a Windows based call
monitoring, charge,
billing and management
solution designed specifically
for the hospitality
sector. SmartTrack manages
the costs of telephony
and service usage in
a Hotel and it is the
key to maximizing telephony
revenue whilst improving
guest communications
and satisfaction. SmartTrack
contains a suite of
features that help the
hotelier encourage guests
to use the telephone
services and facilities
available, not only
within their rooms but
also throughout the
hotel.
Telephone
lines are unbarred upon
check-in automatically,
updates guest name display
on PABX console and
barred upon check-out.
Call charges are posted
directly into the guest
folio. SmartTrack manages
maid status control,
Wakeup call, mini bar
etc. You can quickly
achieve the reports
using with SmartTrack
comprehensive filtering,
which is both fast and
accurate, while being
simple to use. Additionally,
SmartTrack Reports can
be auto-scheduled and
delivered via email.
1.
SmartTrack Collector,
which is installed over
the machine connected
to the PABX and keeps
running
throughout to capture
the calls
2. SmartTrack
client, which is used
for configuration and
report viewing
3. SmartTrack
Security, which is used
for Access and Security
-
Seamless Integration
with momentohs®
Front Office &
Business Intelligence
- PABX
connectivity through
COM port, TCP/IP or
File Settings
- Identity
fraudulent use or
abuse of telephone
systems
- Improve
customer service by
measuring call answering
and call handling
times
- Generate
comprehensive billing
and analysis reports
- Determine
the optimum number
of lines required
- Identify
areas where employee
productivity can be
improved
- Monitor
specific trends and
events and raise alarms
as appropriate
- Compare
costs between carriers
to determine the best
carrier based on actual
usage
- Analyze
all calls in real
time, through a simple
and intuitive graphical
interface
- Export
reports in Adobe PDF,
Microsoft Excel, Microsoft
Word and CSV
- Master
Entries for Location,
Service, Package and
Employee
- User
Access Security
- Missing
call data records
for calls that should
be recorded
-
SmartTrack captures
Date/Time of the call,
Extensions
- Number
of Outgoing/Incoming
calls, Call Duration
in seconds, Trunk
Used
- Check-in/Check-out
process for Call Bar/Unbarring
- Maid
Status & Mini
Bar update
- Voice
mail integration
-
Configure the System
Parameter (Rate Provider,
PABX model, etc.)
- View
the charges for a
particular call by
simulating the call
specifying date, time,
dial number and duration
in seconds
- Reposting
calls and recalculation
of calls
- Responding
to calls can be done
for an individual
file or for a complete
directory
- Dialled
Number, Date, Extension
Number-wise search
option
- Wake
up call settings
- Details
of Departments, Sections,
Extensions and etc
- Authorisation
Codes for user level
- Rate
details for IDD and
Local for the specific
periods (Off Peak
or Peak)
-
Report Generator
- Frequency
Reports
- Payment
Bill Report
- Call
Audit Report
- Trunk
Report
- Defined
Number Report
- IDD
Rates Report
- Local
Rates Report
- IDD
Codes Report
- Call
Category and Call
Receipt Report
-
Multi-level security
management
- Creation
of Users and User
Groups
- Granting
of access rights to
User Groups at the
function level
Flexible
Pricing, Call Billing
(Incoming, Outgoing,
Unanswered, Abandoned
and Transferred calls),
Call Barring/Unbarring,
Room Change, Room Status,
Charge Posting, Cost
Analysis, Internet Billing,
Reports, Administration
Tools and Security,
Auto e-Mail, COM, Flat
File and IP Interface
to PABX.
