Dear Customers,

The Food & Hotel Thailand was well organized and attracted good quality visitors. We had overwhelming response with dozens from both new properties as well as those currently using other PMS software showing keen business interest in migrating to momentohs®. We were reassured by the enthusiasm displayed by visitors at our booth and it was pleasing to hear the ‘wow’ factor and accolades by many on seeing the ERP-like integration of momentohs®. We even had a competitor praising our ‘dare to be different’ and mentioning that old interfaced software will eventually be replaced by best practice single vendor integrated software.

Among the key highlights of the show were the culinary delights. Savoring the food at the dozens of stalls was sufficient for our team to dieting for a week! Thailand is famous for many cultural finesse and its culinary delights are among the most alluring in South East Asia.

One exhibitor that impressed us was VDA (http://www.vdavda.com/company.html). It is a comprehensive Interactive TV, Building Automation and Signage. With momentohs®, we can provide the interface to various modules to read their feeds, room temperature, occupancy and more. This is one of the few companies that have got Smart Tech right.

We also participated in The Phuket International Hospitality Show, September 24-26. The show was small but well attended.

Thailand is not short of PMS vendors, ranging from international industry standard stalwarts to home grown companies established over a decade. Breaking into a sophisticated market like Thailand is not easy but within a year of establishing our Bangkok office we have won several projects including a major local chain. Our success comes at a time when the industry is facing its most difficult time in living memory. Bold decisions taken at this time will yield the highest returns in the future. To those who maintain the status quo and continue with legacy software, the future terrain looks no different. It is a cul de sac and waiting for the next generation from their existing PMS vendors is markedly remote. Looking back, the next generation should have been made available a decade ago. Best practices of integrated software from a single vendor have been a makeover in many other sectors since early 90’s. Unfortunately, that is not so in hospitality. Even health care, a decidedly conservative sector has embrace all in one integrated solutions.

Bill Gross, Chief Investment Officer at Pimco (2008 assets of $850b) and one of the most successful money manager’s of our time has this to say, “It’s time to recognize that things have changed and that they will continue to change for the next – yes, the next 10 years and maybe even the next 20 years.” Perhaps the most important need today is the ability to change and adapt and embrace change on a continuous basis. To unlearn and re-learn, be agile and ‘change before change changes you’ are the new paradigms of success today. We salute hoteliers who have ‘dared to be different’ and embraced the brave new world of momentohs®. From their perspective they have taken huge risks and rightly so, as the industry is firmly ensconced in the past. Moving the cheese is a monumental departure. From our viewpoint, there is none. Much of the risks are preconceived notions. Inherently, they remain without foundation. In other industry sectors, new software vendors that provide meaningful value propositions thrive with customers providing a gateway for them to show their mettle to reach new heights in business improvement. Change management acumen is a core competence in Banking and Telco whereas in hospitality it is core rigidity. However, we continue our zeal to bring industry mind change despite the iron curtains and deep rooted legacy mindsets. Rule breakers endeavor great barriers and are more often considered heretics before being accepted. Hospitality has no choice but to move to a totally integrated suite from one vendor and discard the old legacy and outdated ‘interface’ applications.

In times like these, you need to take control of your business. You must act on every opportunity, innovate your business model and keep every customer. What is also important is keeping costs and risks low. Most importantly, you cannot wait months or years to see ROI.

Companies using momentohs® increase their levels of success quickly and at low cost.

Be ahead when the economy recovers. See how easy it is to hold on to customers and run your business better.