Every month we make presentations to
hotels lasting from two hours to two days. What pleases us is the instant
attention and generous positive feedback for momentohs®
enterprise and sprint. As Keith Gruen asked,”Where is the hotel ERP”? Well, it is here. The
industry is slowly but positively asking the right questions from their
vendors. Current industry standard software vendors are facing the challenge
of meeting the demands of customers who have been negatively afffected by the financial meltdown, and need flexible
reports, and Business Intelligence to make critical decisions. momentohs® is designed with ERP
concepts and generates real time reports and BI information in multi dimensional cubes with superb graphical
presentation. Today, there are over 100 cubes. This is what differentiates us
as the next generation software for the hospitality industry. But we do not
rest on our laurels. Every quarter we design new BI cubes that bring varied
perspectives of a hotel’s operational, financial, sales and marketing.
We have embarked on
developing our new enhanced version of Central Reservation Office. The CRO is
the engine of a hotel’s core Information System infrastructure. The CRO will
allow rate loading (either from central location or from a hotel) and
distributed to PMS, CRS, CRM and onward distribution sites seamlessly. The
same principle applies to groups, hotel information, comments, flags etc. At
the same time the extended functionality for both ' on the fly' and
''dynamic'' packaging will be simplified for the end user. Add in the
functionality required to manage a cluster desk versus a call centre, the requirements for single property, multi
building and multi property, reporting, BI and revenue management
requirements and this would make it the most powerful CRO for hospitality.
This will be all tied into a seamless flow of screens that allow for
flexibility in scripting by hotel type or chain and be transferable to web
and GDS systems.
Leading edge functionality
that exists in other systems such as airline and Amazon.com will be
translated into the hotel booking processes. It is taking these booking
opportunities and passing it through all systems so that when the guest
arrives at the front desk everything is prepared and is as ordered on line.
Best wishes for a Happy New
visited our office on Thursday, 27 November 2008 at 9 am and spent a good
five hours and then enjoyed the finest Iranian cuisine in Dubai at the
Iranian Club nearby.
together with his partner, Dietmar Mueller-Elmau founded Fidelio back in 1987 and sold out to Micros
in December, 1995. Micros-Fidelio is undoubtedly the market leader but Keith
in a speech delivered in Amsterdam, February, 2007 had interesting insights.
A few excerpts below highlight his views.
“This industry hasn’t
progressed much in ten years”.
“Perhaps this industry
needs a jolt from the outside from time to time”.
“Other companies in
other industries also need software to manage their operations. They don’t
buy best of breed; they buy huge software applications called ERP from
companies such as SAP or Oracle. An ERP includes everything from financial
accounting, inventory, payroll, supply chain management, production planning,
CRM and so on. Where’s the hotel ERP”?
“Nobody ever got fired for buying Micros. But then again,
nobody makes a difference by buying Micros”.
Keith visits Dubai to meet customers for his new software
venture, conject AG, which develop and sell
software for the real estate and construction industries. It’s an on-demand
system and it covers all the phases of real estate, from planning and
construction to operation and facility management. For further information,
please visit www.conject.com
Many of you may have met Keith during the 90’s. Keith is a
Californian living in Munich, Germany. He is still passionate about
software and an entrepreneur at heart, having started conject
AG to yet again break the rules in another industry different to hospitality.
He loves extreme sports and a few months ago broke his arm in a balloon
race. Word has it that he can get tickets to any classical music concert in
Munich. That alone is a sufficiently good reason to know him well!
enterprise Front Office Product Tip
Most of the PMS systems in the marketplace have pre
defined customer profile type e.g. Travel Agent and Company profile
type. All the other types like Government, Embassies, and Association etc are linked under the company profile types.
When management wishes to
generate production report by Embassies, Association or Wholesaler or any
other types, it entails much manual work. This report is crucial as the Hotel
Management can determine better rates or allotment and other decisions to
increase the hotel’s revenues. In momentohs®
enterprise Front Office, it is made easy as the management can decide the
types of customers and link accordingly. Once this is configured, sales
persons just have to select the type and the system will generate the desired
reports in a matter of split seconds.
Screen shots below explain in
detail on how to setup the customer types until the generation of the
Agent type, which is easily
configurable by user level to customize the type of customer’s agent is shown below.
Unlimited agent type can be
defined in the Master data and later can be link to the Agent Customer
profiles. Refer to the screen below for the agent type linkage.
Once linked to the agent
types, users are able to generate the desired report, e.g. the type selected
was Embassy and the system generated the monthly statistical figures for all
the Embassy profiles.
This monthly Agent
performance report is very important for the Sales & Marketing team and
in normal situations the reservation staff will generate this report manually
end of month. However to generate this report manually is a very tedious job
and it may take a week to compile and deliver to the sales team. With momentohs® enterprise, it is simple and these types of
report can be generated instantly as seen in the screen shots above.
By looking at the above
report, the Sales team is also able to monitor the agent’s performance and
make critical decisions i.e. whether to continue allotment or add more
allotment for the particular agent.
Syed Irfanuddin Quadri
Business Solution Services
email : email@example.com
Direct : +971 4 308 3645
Mobile : +971 50 7187292