“In the weeks leading up to the United Nations summit on climate change in
Copenhagen there was widespread controversy about what could be achieved.
Some hoped that the leaders of the world would unite and come up with a
binding resolution about carbon emissions, while others were more
pessimistic, saying that this was just the first step and that real change
would have to be carried out on a community and household level. After
seeing many of the leaders arrive in private jets and limos it became clear
that the pessimists were right, as the summit turned out to be nothing more
than a lot of politicking with very little positive results”. This is an
excerpt from an article on December 23rd, 2009 by Victoria Painting. This
does not paint a very pretty picture. Towards the end, the nations that
needed to lead, USA and China did not yield much although admitted they had
the most to do. The pessimists won the day, the optimists concurred there
was hope. The reality is there is no paradigm shift…for a dialogue that
started in 1992. Hospitality could take on a leadership role by applying
the standards and embracing the ‘green’ culture in every aspect of the
business. It is far beyond simple notices in bathrooms. Sustainability and
waste reduction/recycling potential exists in kitchens, buildings, gardens,
interiors, rooms, lobby, food production, housekeeping, and construction
and building materials.
Hospitality industry has monumental challenges. Legacy software based on
interface technology continues to be the standard recipe. The urgency to
migrate to integrated ERP like systems is way overdue. Green initiatives
are a buzz word than a passion and with the exception of a few, are mostly
bare essentials. REVPAR and REVPAC are the norms in Revenue Management
measurement when GOPPAR (Gross Operational Profit Per Available Room) is
probably a more meaningful alternative. Client Server technology remains
the standard IT platform than On Demand Internet based systems. Central
Reservation Systems are mostly archaic and have not taken into perspective
current market dynamics of having stellar integration capabilities catering
to multiple channels. Appointing Reservation Managers to do the Revenue
Managers job, which at times is conflicting does not do justice to Revenue
Management. Studies show that a property with an effective full time
Revenue Manager makes twice the profit than a property without one.
Services and guest experience innovation, which are different and memorable
than just being ‘nice’ and efficient is eagerly sought by guests. Standard
text book cordiality is miles apart than done with a genuine feeling (the
heart and soul). Brands are increasingly similar in their guest experience
delivery and guests can see that immediately. It is why boutique hotels
(not all) have succeeded…providing that distinction and personalization
with a flavor that appeals to guests. Imaginative demand creation than
price based promotions is the need of the day. The current economic climate
has put tremendous pressure on hoteliers to apply imagination and thought.
Biz travel may have slowed but most airlines including low cost are doing a
roaring trade. Just try and book a last minute seat on Air Asia and most
likely you will be disappointed. Has travel dried up? If so, why are so
many countries promoting tourism as its holy grail in their economic
recovery plan. Every year there are more airplanes in the air and the trend
is likely to continue. That is a huge contributor to CO2. We have
2009 is a memorable year. It will remain embedded for a very long time. We
hope 2010 brings a smile that would somewhat dilute the bad memory of 2009.
Wishing all our customers a Happy and Prosperous New Year and those who are
planning to join momentohs® world in 2010, I assure you, it will be among
the top three decisions you could make in 2010.
Smart Restaurants –
What it takes to win - Part One
By Puru Nanda, Client Relationship Manager, Seven Seas,
Like many businesses, restaurants may be tempted to cut their technology
budgets during tough times. Companies struggling with slow sales and high
fixed costs may see IT investments as a logical target for belt-tightening.
In reality though, technology investments that enable operational
efficiency, reduce labor costs and improves customer service capabilities
are well worth it especially during tough times.
Today, even the smallest operators can do their bidding, ordering and
product procurement electronically, over the Internet. Once the product is
received, checked-in and compared to the order, inventory levels will be
adjusted, product prices brought current and up-to-the-minute recipe and
ideal food costs available to operators with no human intervention.
Some independent operators are using technology to gain competitive
advantage in the marketplace. Wireless headsets and table management
systems improve table utilization, and customer database systems allow some
to better identify and take care of their best customers and enable service
personnel to become familiar with their guests’ preferences and buying
habits on the spot.
The Restaurant Industry was an early adopter of credit card payments but it
lags behind recent advances in payment methods and technology. Where else
but in a restaurant would customers let credit cards out of sight for
several minutes, inviting such fraud as card skimming and tip boosting.
Progressive restaurants in the U.S. have adopted technology that has been
used in Europe for over 10 years. It allows patrons to pay at the table
quickly, efficiently and safely.
The reality is, no matter what your size it is difficult to compete without
utilizing technology to some degree.
Did you notice how customers wait to have waiters' assistance
when they need services in a restaurant? Cry out loudly or keep waving
their hands in public? The most common complaint customers have is not the
quality of the food or the appearance of the restaurant. People choose a
place to dine out based on service efficiency and guest experience.
Table Call System/ Restaurant Paging System will improve the service and
enhance the efficiency of your restaurant.
Restaurant Paging System consists of one Restaurant Paging Server and a
number of Restaurant Paging Buttons. The Restaurant Paging Server can be
either hung on the wall or put on the table at the reception area. The
Restaurant Paging Button can be fixed onto the table and when the customer
presses the Restaurant Paging Button, the Restaurant Paging Server will
display the table number on its large and clear screen, so the customer
receives waiter's assistance on time. The whole system is powered by
wireless technology for easy installation.
Advantage to your customer
Customers will call for the waiter/service
once they have decided what to order
The Restaurant Paging System will avoid
waiter interruption during private moments
The customer will not have to look around,
wave his/her hand or shout to get the waiter's attention
The customers can easily page the waiter to
place initial order, during the course of the meal for additional food and
beverage, enquiries, bill, etc.
Advantage to your business
Waiter/waitress will have more time to focus
on other things
Zero time spend on idling/waiting for
customers to go through the menu list when ordering
Reduce the labor cost/minimize workforce
Increase customer service satisfaction level
which will lead to returning guest
Next month I will address software systems for
restaurant management and important criteria in selecting the right vendor.
The author is a degree
holder in Hospitality Management from one of the top prestigious
university’s in Switzerland and has been working with major 5 Star hotel
chains for the past 8 years especially in the Food and Beverage Department.
This includes two years with the Jumeirah Group, Dubai. During the last few
years, he has been exposed to technology and software systems and presently
is a Client Relationship Manager in Seven Seas, primarily addressing the
of Nature is a contemporary effort to create a list of seven natural
wonders chosen by people through a global poll. The main aim and objective
of the whole campaign is to create global awareness and uncover such
breathtakingly beautiful, natural places that are still not known to many.
From waterfalls to fjords, rainforests to mountain peaks, freshwater lakes
to volcanoes, we are discovering together the incredible beauty and variety
of our planet. And more importantly is how awareness can be achieved
especially among the younger generation to preserve such treasures that we
have on planet earth.
Among the 28 finalist include Amazon from South America, Bu Tinah Shoals, a
tiny archipelago yet among extensive coral formations and seabeds in U.A.E,
Galapagos and its endemic species in Ecuador, the Grand Canyon in the
United States that dates back to more than 6 million years, the Great
Barrier’s Reef of Australia and also the only nation as a whole that is in
the list, Maldives. The New7Wonders of Nature voting campaign can be done
online and is still on, whereby the official declaration will only be
announced in 2011.
your part and start voting now at www.new7wonders.com
anyone who travels around frequently, the loss of personal belongings can
be a frustrating and painful experience. And it is becoming more common, as
gadgets become smaller and the list of essential business travel tools
hotel industry is not spared from this human error cycle. Despite hotel
guest double checking and triple checking their guestrooms before departure,
items are still carelessly left behind, ranging from socks, belts, slippers
to hand phone chargers and sunglasses.
momentohs® is aware of this issue and has long before addressed it. With
the Lost and Found Item feature in the Housekeeping section, users can key
in the complete list of details to track and follow up on the lost and
found items. What’s more, momentohs® will then auto generate transaction
numbers for each Lost and Found Item transaction for easy tracking in the
future. Of course, since it’s a momentohs® feature, the Lost and Found Item
transactions can be easily printed out, emailed or saved in either PDF or
Microsoft Word format.
We at momentohs® know that a good lost and found department is a hotels
best public relations benefit.
Syed Irfanuddin Quadri
Business Solution Services
E mail : email@example.com
Direct : +971 4 308 3645
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