Hospitality software
vendors have yet to
provide ERP-like
software, which includes
a complete suite of
modules, including Front
Office, CRM, P0S,
Financials and more. The
industry continues to
deploy standalone ‘best
of breed’ systems from
different vendors with
interfaces - an approach
long abandoned in other
industries during the
early 90’s. This is
especially true of
market leaders. There
are a new breed of
vendors who have
released integrated
solutions but fall short
in either meeting the
full extent of
functionality demanded
by a five star hotel, or
designed with best
practice standards as
applied in software for
Banking, Manufacturing
and Telco.
"What impressed me most
about momentohs®
enterprise is the
completeness of the
vision. Within the first
few minutes it becomes
clear that momentohs®
enterprise can't be
compared to standard
products on the market
today."
Keith Gruen, ex
co-founder of Fidello
“Although widely used
throughout hospitality,
the management of
information technology
based systems is
perceived as
challenging. Proprietary
systems abound, data
integration is
problematic and
investments are
difficult to justify.”
Journal of Hospitality
Marketing & Management ,
Volume 17 , Issue 1 & 2
August 2008.
momentohs® enterprise is
designed and built by a
single team. Its
singular objective is to
look at hospitality from
‘outside looking in’. We
have examined at micro
level the functionality
of current industry
‘best of breed’ Front
Office, Back Office,
Point of Sale, Food &
Beverage, Guest
Experience Management,
Event Management, Spa
and others. These are
milestones to break, not
copy, and our approach
has been to import the
best practices from
Banking, Telco,
Manufacturing and Real
Estate. Furthermore, we
have looked at standards
in ERP, Supply Chain
Management, CRM,
Security, Business Model
Design and more, where
leading edge best
practices from each of
these are incorporated
into the design.
Our team is focused on
adding rich
functionality deployed
with creative
user-friendliness,
extensive GUI features
and stylish
presentation. This is
the power of thought and
innovation in defining
the new milestones for
the next generation
Hospitality Management
Software (HMS).
momentohs® enterprise is
the most comprehensive,
advanced and state of
the art HMS today,
unmatched in providing
superlative business
value to a standalone
property or a chain
hotel group, city or
resort, large or small.
Utilising Microsoft
Windows operating
systems and Microsoft
SQL server based
technologies, momentohs®
enterprise is a
comprehensive seamlessly
integrated business
management system with
12 functional modules
covering all aspects of
hospitality management.
Being modular, it
facilitates the
independent deployment
of each module, even
allowing a phased
approach. The modules
are Front Office, Food
and Beverage, Event
Management, Call
Billing, Guest
Experience Monitor
(GEM), Spa, Central
Reservation, Web
Reservation, POS, Fixed
Asset, Business
Intelligence and
Financial. Third Party
software such as HR and
Payroll as well as
Microsoft Dynamics CRM
can be seamlessly
integrated. The latter
is especially
constructive in managing
business to business
relationships in
conjunction with our
Event Management
module.
Technology advances at a
phenomenal pace and our
architecture allows us
to meet the demands for
information exchange via
Web sites, email,
hardware controllers and
intelligent devices. The
software offers multiple
user-defined criteria
for enquiry search and
reports. momentohs®
enterprise can be
readily integrated to
third party
applications, i.e.
GDS, IDS etc. GEM (Guest
Experience Management)
is the business to guest
module for delivering
superior guest
experience. It captures
guest profiles,
preferences,
likes/dislikes etc,
which enables effective
execution of customised
marketing and loyalty
programs. Improved Web
interoperability and
security enhanced
multilevel user access
with multi-property are
other features, which
sets us apart in the
industry.
Whenever an activity
requires accounting, be
it from Front Office,
POS or Spa such as
billing, receivables,
payables, or general
journal entries, it is
automatically captured
and processed, which is
then reflected in the
general ledger and
financial reports.
Click the image below
to enlarge
An
integrated
system is a suite of
modules or applications,
which functions on a
single database. In an
integrated environment,
each function or module
has access to the same
underlying database
containing a single
consolidated view of all
of the information
(reservation, guest
details, preferences,
financial history, etc.)
for each guest. Only
when the solution
considers the business
unit's role within and
in relation to the
entire enterprise do we
achieve a single truth
to any business
question. An
enterprise-wide
application produces
long-lasting solutions,
providing consistent
views of the business
regardless of the
business unit and its
interpretation of
business elements.
With
interfaced
systems, limited sets of
specifically defined
data are transmitted
between two disparate
systems at pre-defined
times to support
interrelated events
(e.g. guest billing
information from FO to
BO). Interfaced PMS
typically exchange, for
example, guest billing
from FO to BO, using a
custom-built interface
or an interface engine
in order to effectively
support the execution of
key processes in the
other application.
Interfaced systems are
not commonly built on
similar technology
platforms and are often
supplied by two
different vendors. This
type of solution does
not consider the
business unit's
relationship with the
rest of the enterprise
and its unique
interpretation of
business rules, measures
and processes.
"momentohs® is truly a
cross-departmental
solutions. The
integration between
Front Office and Back
Office, for example, is
as tight as the
integration between
check-in and check-out."
Keith Gruen, ex
co-founder of Fidello
momentohs® enterprise is
easy to manage, easy to
use, intuitive, scalable
and completely modular.
The screen painter
option allows the user
to customise the entry
screen as per their
needs. Users can add
more fields and edit the
labels on the screens,
like Reservations, Guest
or Corporate Profiles.
momentohs® enterprise'
shortcut keys for field,
event and menu levels
enables the user to have
easy and fast
operations. The tree and
tab structure gives the
user the ability to open
and operate multiple
windows at the same
time. It provides drill
down options for most of
the screens and reports
for detailed
information.
momentohs® enterprise'
graphical Floor plan can
design layout as per the
physical structure of
the hotel. Graphical
screens like Floor plan
and Room plan allows the
user to do multiple
functionalities from a
single window.
momentohs® enterprise is
flexible to operate in a
variety of platforms,
including multi-property
single/multi-server
configuration, using the
Internet or Intranet.
"The next thing that
struck me is that
momentohs® enterprise
appears very simple to
use - almost too easy.
The uncluttered screens
and the straight-forward
buttons made me wonder
if the product includes
the necessary features
to run a major
international hotel. But
indeed it does."
Keith Gruen, ex
co-founder of Fidello
Multiple window
for same function |
|
Floor plan |
Each module has rich
functions and features
as in the ‘best of
breed’ industry standard
software and in most
aspects exceeds it.
Since it is built using
leading edge intelligent
development tools and
ERP best practice
design, there is
increasingly improved
and innovative ways to
perform a variety of
business processes and
workflow seamlessly and
efficiently. The key
differentiation is the
new ways of doing
existing functions and
business process
improvement enabling
greater efficiency,
simplicity,
user-friendliness and
empowerment. momentohs®
enterprise facilitates
an integrated digital
dashboard for staff
empowerment and
knowledge sharing to
improve efficiency in
operations and guest
services. It provides
user-defined alerts and
internal messaging. To
enhance delivery of
services, the system has
inherent user
activities, tasks and
escalation functions.
momentohs® enterprise
has embedded accounting
codes that are derived
from the Uniform System
of Accounts for the
Lodging Industry. The
comprehensive and
intelligent rate
management function is
augmented with a
multilingual and
multicurrency system.
momentohs® enterprise
also has centralised
operations for
reservations,
management, purchasing
and warehousing.
Multiple
user-defined graphs
in a single window
view |
|
Integrated
Dashboard |
Central Reservation
Office
“To effectively and
uniformly deploy revenue
management practices
across a chain,
inventory needs to be
centralised. Thus the
revenue management
system must be well
integrated with the CRS
and the property
management system.”
Daniel Connolly, Asst.
Professor of IT and EC -
Daniels College of
Business, School of
Hotel, Restaurant and
Tourism Management,
University of Denver,
February 2007
momentohs® Central
Reservation Office (CRO)
is the ultimate next
generation system, which
takes property
management to a whole
new level. momentohs®
CRO enables an entire
chain of hotels to be
centrally managed by a
single reservation
office. The CRS (Central
Reservation System)
maintains room
rates/contracts,
allotments, guest
information and room
inventory of all the
properties belonging to
a chain of hotels in a
central database, which
can be accessed via a
web browser by a
designated central
reservations officer. It
not only gives a
complete overview of
multiple properties, but
also the ultimate
Customer/Guest
management seamlessly
integrated to provide a
360° degree view unlike
any other system
available today. The
two-way synchronization
allows the CRS to
communicate and exchange
information with the
Front Office module at
each property.
As each momentohs®
software is fully
integrated with modules
or suites of
applications functions
on a single database,
momentohs® CRO will be
the control centre for
Central Purchasing,
Central Back Office,
Central Rate Allocation
and Central Reservation.
It is an integrated
system inclusive of
multi property, Yield
Management, CRM, Web
Reservation, GDS, Credit
Card Interface, IDS,
Business Intelligence,
Call Centre and Agent,
all of which will be
managed from the Head
Office.
Click the image below
to enlarge
Multi-property
functionality provides
increased guest
satisfaction across the
entire hotel chain. The
crossover business
process flow between the
properties allows cross
viewing of guest history
and preferences, which,
in turn, facilitates the
service agent's full
awareness, leading to
enhanced guest
experience and increase
loyalty. Multi-property
operations clearly
benefit both from
leveraging the
operations to maximise
discounts and from
defining common
standards for
geographically diverse
properties. Hotels which
operate multi-property
portfolios can benefit
from hiring
revenue managers to
oversee clusters of
hotels.
The seamlessly
integrated,
guest-centric modules
provide the hotel's
service agents with the
tools they need
to personalise service,
exceed guest
expectations and
increase revenue. Users
can generate easily
consolidated reports
like hotel status,
availability, P&L,
Balance Sheet and Trial
Balance. In pure
multi-property scenario,
guests can check in from
one hotel within the
chain, consume from F&B
outlets from another and
checkout from a third
with proper allocation
of revenues, which
demonstrates the
powerful integration
capabilities.
momentohs® enterprise'
seamless integration
provides for enterprise
reporting, analysis,
contract management,
customer tracking and
corporate data mining,
allowing for revenue and
expense flow as they
happen.
Our Business
Intelligence (BI) tool
is used to visually
ascertain the status of
a business enterprise
via key business
indicators. Digital
dashboards use visual
at-a-glance display of
data pulled from various
modules to provide
alerts, action notices,
forecasts and summaries
of business conditions,
thus providing the
ability to make more
informed decisions based
on collective BI.
“The problem is
consistency across the
entire database and
establishing a single
point of truth for any
particular data set. No
matter the size,
hospitality
organizations are
drowning in the
complexity of BI and
this ultimately
increases the cost of
business.”
Sandra Andrews,
Hospitality Solutions
Director from Microsoft,
March 2007
momentohs® enterprise'
BI provides additional
benefits to increase
overall revenues
aligning of strategies
and organisational
goals. Visual
presentation of
performance identifies
negative trends and
quantifies efficiencies,
which is highlighted in
dashboards and
scorecards.
The ability to generate
detailed reports showing
new trends and increased
productivity, i.e.,
spending less time
managing data,
identifying trends and
uncovering risks
proactively is what
differentiates momentohs®
enterprise from other
hotel software vendors.
What does this do to
your bottom line? It is
quite possible to
increase your bottom
line by as much as 16%.
Hard to believe, but
when Yield Management
software providers boast
of 4-10% increase in
RevPar within 6-12
weeks, similarly by
having a fully
integrated solution in
the style and manner of
an ERP system applied in
manufacturing companies,
a 16% improvement is
achievable.
The dashboard can be
customised as per the
user rights and
requirements. It has the
facility to program 'hot
keys' for frequent
screens with short key
entries. Bookmarks
provide the user with
easy and fast navigation
to their favorite
screens.
A 1°C variance in
temperature could result
in a 20-30% reduction or
increment in energy
costs. This can
be staggering for a 500
room hotel. momentohs®
enterprise’ integration
with Room Management
Systems allows Front
Office and Housekeeping
staff knowledge of the
room’s basic info such
as temperature, lighting
& electrical usage. For
example, when guests
open their windows and
keep the air
conditioning running,
condensation and
moisture sets in and
affects walls, carpets,
curtains and even
electronics. A smart
system can trigger
corrective actions based
on pre-defined
conditions.
Guest Experience
delivery is one of the
key differentiators
among five star chains.
When regular guests
check-in, it should be
with more than a smile
from the concierge and a
mint on the pillow.
The room air
conditioning should be
set to the guest’s
preference, a personal
welcome message on the
TV set complete with
special interest
activities e.g. Rock or
Classical concert
schedules whichever the
guest prefers, and
frequently dialed
numbers pre-assigned to
the phone system. To
trigger guest
preferences, a system
has to be smart and
intelligent to cater for
personal preferences of
THE GUEST.
momentohs® is equipped
with SMART Technology
integration to deliver
superior guest
experience. Today, the
delivery of guest
experience is determined
by imagination and not
restricted by
technology. momentohs®
open architecture allows
for various SMART
Technology applications
to be integrated with
ease, flexibility and
reliability. This
includes Digital Video
Server (DVS), REID
(Radio Frequency
Identification), IVR
(Interactive Voice
Response) and
Intelligent Building
Management Systems and
Energy Management
Systems.
Besides technical
considerations,
momentohs® enterprise
has many other
advantages that
end-users of an
integrated application
suite experience
compared with users of
interfaced products.
Providing the same
look-and-feel with a
single, unified view and
one password log-in can
minimize the frustration
and confusion that users
experience when jumping
between two disparate
applications. Help desk
support is made easier
when technical staff
only needs to be
familiar with one
technical platform and a
unified application
suite.
More importantly,
however, these are
instances during which
information in one
application or function
needs to be dynamically
available in the other.
For example, when
accurate guest
preference
(likes/dislikes)
information is available
to users of the Front
Office and POS, they are
more likely to be able
to make guest experience
decisions. Service
agents having access to
guest preference
information during the
registration and
scheduling processes can
proactively arrange
appropriate services for
the guest in advance -
making better use of
appointment slots in
restaurants, Spas and
sports clubs.
The expanding roles of
employees require access
to a broader complement
of guest information
that has not
historically been
available in standalone
systems; and even with
interfaced systems, the
guest information
essential to these
complex transactions
isn't always readily
available.
Given the growing
demands now placed on
hotels to manage the
utilization of services
and demonstrate
improved quality,
successful hoteliers
must have access to an
integrated set of
personal preferences,
administrative and
financial data on their
guest. It is this area
of analysis and
reporting in which
integrated systems offer
significant benefits
over their interfaced
counterparts. Whether
for quality reports,
chart audits, data
mining, expenditure
analysis, management
utilisation or emerging
pay-for-performance
requirements, hotels
must be able to analyze
and report a
consolidated view of a
guest data across
increasingly complex
dimensions.
Ensuring that guest data
is appropriately aligned
and "in sync" when it is
extracted from disparate
systems is a complex
endeavour. Because
integrated systems rely
on one unified guest
database, compiling and
analyzing guest data and
producing accurate
reports is a more
straightforward
undertaking.
