momentohs®
Guest Experience Monitor (GEM) is
designed to address the unique challenges
of enhancing the guest experience.
It has a centralised guest database
to simplify customer recognition
for direct marketing activities.
momentohs® GEM is a strong support
tool to deploy in situations where
loyalty management is crucial to
the success of a business.
Making the guest look good and feel
good is the recipe for success in
hospitality today. Understanding
guest preferences, behavior and
spending patterns enable management
in designing marketing campaigns
and loyalty programs that deliver
the personal touch. With the sharing
of customer information and knowledge
management, service staff is empowered
to improve guest services. Key Performance
Index (KPI) measurement is easily
defined and reward schemes could
be defined for staff in meeting
or exceeding the KPI's.
Incorporating Sales Force Automation
(SFA), the sales team is empowered
with on demand access to complete
guest information and management
can track all sales activities,
sales performance, and guest service
and revenue maximization. It is
convenient for Group/Chain hotels
for managing loyalty programs and
reservations centrally.
momentohs® GEM is a support tool
for improving guest satisfaction
ratings in service quality and operational
efficiency, streamlining operations
and lower operating costs. It provides
automatic alerts to managers on
mobile (optional) or e-mail when
attention is required, enables special
preferences of important guests
to be addressed, and analyzes various
aspects of service delivery. Work
Order tracking with ability to integrate
to Inventory allows setting of service
levels and monitoring of productivity.
This module can be installed as
a fully integrated momentohs® solution
or as an independent module. In
an integrated environment, the guest
data from all modules are synchronised
and consolidated into a single GEM
database.
- Monthly, Quarterly, and Annual
Forecast of Revenue
- Statistical analysis of requests
and response efficiency (Time,
Resource, and Objective)
- Guest Loyalty Program related
reports
- Guest Helpdesk, Task, Incident,
and Response related reports
Web Based, Email
Integration, Guest Feedback, Incident
Tracking, Response Management, Improvement
Analysis, Relationship Marketing,
Loyalty Management, Task Management,
Multiple Department integration,
Multiple Property Integration, Single
View of Customer, Merging of Direct
Mail & Guest Mail, Support for
fax and e-mail Communications and
PMS Interface.
