Why
is it that most
industry standard
multi-property applications
are not truly multi-property?
True
multi-property systems
should have the
facility to share
single reservation
with various properties,
check room availability
in all the properties,
check in the guest
in one property,
post the restaurant/outlet
bills from various
properties to the
guest folio, check
out the guest from
another property
and make available
the guest history
across the properties.
What
is the importance
of Smart technology
for hotels?
Smart
technology improves
the service experience
of the guest with
smart and quick
reflex for any queries
raised. The management
and guests receive
instant and detailed
status of various
alerts such as room
temperature, guest
dinner booking etc.
Energy-saving systems
for each room, user-specific
arrangements and
one-touch screens,
with relevant data,
for helping and
guiding the guests
to their preferences
are just some examples
of ways of enhancing
guest experience
as well as reducing
operational costs.
What
is the Service-Oriented
Architecture (SOA)
concept and how
does it apply to
the hospitality
industry?
The
SOA is a mechanism
for defining business
services and operating
models. The SOA
provides a structure
for IT to deliver
according to the
actual business
requirements and
to adapt a similar
method and way of
flow to the business.
The SOA concepts
of loosely coupled
business flow and
work flow help to
change the hospitality
business process
quickly and at ease.
What
is IBMS and why
is it the future
of the Hospitality
Industry?
IBMS
is Intelligent Building
Management System.
It is fitted to
control, monitor
and manage all the
equipment installed
in the property.
With IBMS technologies,
a Smart hotel room
can be customisable
to individual preferences,
thereby learning
guest habits and
anticipating them
throughout the stay.
With intelligent
technologies, a
room can be operated
through a central
remote control from
which guests can
dictate everything
from heating and
air to lights, curtains,
music, wake-up calls
etc.
What
is the importance
of Software Support
in the Hospitality
Industry?
Hotels
operate 24×7 and
require support
accordingly. Hoteliers
need urgent support
on issues during
night audit, checkout,
billing etc. momentohs®
team provides 24×7
support online,
in addition to telephone
support. momentohs®
support is designed
on the CISCO model
of delivering over
80% of support through
the Web.
How
does momentohs®
differ from the
others in enhancing
guest experience
and reducing operational
costs?
Interfacing
momentohs® with
various smart technology
devices can enhance
the guest experience
at every level.
Having the Energy
& Room Management
systems interfaced
to momentohs® enables
the front office
to be aware of room
temperatures and
presence of guest
in room, plus sets
of information conditioning
and other energy
wastage of the hotel
with clear information
to the users.
momentohs® will
provide guest likes,
dislikes and favourites
in a single key
stroke, thus enabling
the best hospitality
relationships between
the guest and the
hotel.
What
is the next-generation
Hospitality Software?
It
would be a unique
and complete integrated
(software and hardware)
system on thin client,
ASP model with a
multidimensional
view of data that
could be analysed
and forecast with
different graphical
interfaces, and
having centralised
systems for better
support & data analysis,
with much more sophisticated
guestroom smart
technologies.
It should focus
on the following:
Smarter Guest Experience
Focus
on latest methodologies,
techniques and technologies
to snable more personalised
experiences for
guest.
Smarter Service
Smarter
tools to deliver
and expedite high-quality,
personalised service
that fosters loyalty
and leads to repeat
visits.
Smarter Operations
Smarter
operations for comprehensive
visibility across
systems and for
providing the means
to effectively monitor
and control the
metrics that drive
profitability.
Why
does Hospitality
Industry still talk
interface?
Most
of the hospitality
software vendors
are specialised
in specific areas
of the operations.
For example, the
approach is 'best
of breed' in Front
office, Point of
Sale or Financials
and CRS, to name
a few. A few have
complete suites
of modules but do
not necessarily
scale up to match
the requirements
of large and multi-property
hotel groups. In
the 90's, the 'best
of breed' approach
was replaced by
integrated solutions
in industry sectors
such as Banking
and Manufacturing,
the leaders in deploying
IT. However, the
efficiency of even
the 'best of breed'
is questionable
when the application
is measured up to
the latest software
development techniques,
business process
best practices etc.
The industry standard
vendors further
compound the problem
by not providing
integrated suites,
thus continuing
the practices of
yesteryear, and
therefore the legacy
of interfaces remains.
Even international
chains have multiple
vendor modules,
as much as seven
or more, with interfaces
that do not quite
provide detailed
and micro-level
integration between
the applications.
Creating data warehousing
and business intelligence
to support decisions
from multiple systems
is a nightmare,
and to put it together
is prohibitively
costly.
momentohs® is a
complete integrated
Hospitality Suite
with 12 modules,
surpassing the functionality
of most 'best of
breed' modules operating
on a single database,
with the capability
of scaling to any
level of Hospitality
including multi-property.
Why
does Sales and Catering
or Event Management
software not fulfil
CRM functionality?
CRM
should cover Contact
management, Loyalty,
Campaigns, Membership,
Task management,
Sales force automation,
Facility management
and Competitor Analysis.
Most of the Sales
and Catering modules
cover contact and
some aspects of
sales force automation
and campaigns, and
they mention or
promote it as 'CRM',
which is misleading.
Business to business
CRM should be an
application on its
own covering the
full spectrum and
definition of CRM.
Large hotels which
have a sales force
are better enabled
to have a fully
fledged CRM system
and to apply the
CRM best practices
to enhance their
sales activities.
This task should
be independent of
the Catering and
Event management
functions.
