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  1. Why is it that most industry standard multi-property applications are not truly multi-property?

    True multi-property systems should have the facility to share single reservation with various properties, check room availability in all the properties, check in the guest in one property, post the restaurant/outlet bills from various properties to the guest folio, check out the guest from another property and make available the guest history across the properties.

  2. What is the importance of Smart technology for hotels?

    Smart technology improves the service experience of the guest with smart and quick reflex for any queries raised. The management and guests receive instant and detailed status of various alerts such as room temperature, guest dinner booking etc. Energy-saving systems for each room, user-specific arrangements and one-touch screens, with relevant data, for helping and guiding the guests to their preferences are just some examples of ways of enhancing guest experience as well as reducing operational costs.

  3. What is the Service-Oriented Architecture (SOA) concept and how does it apply to the hospitality industry?

    The SOA is a mechanism for defining business services and operating models. The SOA provides a structure for IT to deliver according to the actual business requirements and to adapt a similar method and way of flow to the business.

    The SOA concepts of loosely coupled business flow and work flow help to change the hospitality business process quickly and at ease.

  4. What is IBMS and why is it the future of the Hospitality Industry?

    IBMS is Intelligent Building Management System. It is fitted to control, monitor and manage all the equipment installed in the property. With IBMS technologies, a Smart hotel room can be customisable to individual preferences, thereby learning guest habits and anticipating them throughout the stay. With intelligent technologies, a room can be operated through a central remote control from which guests can dictate everything from heating and air to lights, curtains, music, wake-up calls etc.

  5. What is the importance of Software Support in the Hospitality Industry?

    Hotels operate 24×7 and require support accordingly. Hoteliers need urgent support on issues during night audit, checkout, billing etc. momentohs® team provides 24×7 support online, in addition to telephone support. momentohs® support is designed on the CISCO model of delivering over 80% of support through the Web.

  6. How does momentohs® differ from the others in enhancing guest experience and reducing operational costs?

    Interfacing momentohs® with various smart technology devices can enhance the guest experience at every level. Having the Energy & Room Management systems interfaced to momentohs® enables the front office to be aware of room temperatures and presence of guest in room, plus sets of information conditioning and other energy wastage of the hotel with clear information to the users.

    momentohs® will provide guest likes, dislikes and favourites in a single key stroke, thus enabling the best hospitality relationships between the guest and the hotel.

  7. What is the next-generation Hospitality Software?

    It would be a unique and complete integrated (software and hardware) system on thin client, ASP model with a multidimensional view of data that could be analysed and forecast with different graphical interfaces, and having centralised systems for better support & data analysis, with much more sophisticated guestroom smart technologies.

    It should focus on the following:

    Smarter Guest Experience
          Focus on latest methodologies, techniques and technologies to snable more       personalised experiences for guest.
    Smarter Service
          Smarter tools to deliver and expedite high-quality, personalised service that fosters       loyalty and leads to repeat visits.
    Smarter Operations
          Smarter operations for comprehensive visibility across systems and for providing the       means to effectively monitor and control the metrics that drive profitability.

  8. Why does Hospitality Industry still talk interface?

    Most of the hospitality software vendors are specialised in specific areas of the operations. For example, the approach is 'best of breed' in Front office, Point of Sale or Financials and CRS, to name a few. A few have complete suites of modules but do not necessarily scale up to match the requirements of large and multi-property hotel groups. In the 90's, the 'best of breed' approach was replaced by integrated solutions in industry sectors such as Banking and Manufacturing, the leaders in deploying IT. However, the efficiency of even the 'best of breed' is questionable when the application is measured up to the latest software development techniques, business process best practices etc. The industry standard vendors further compound the problem by not providing integrated suites, thus continuing the practices of yesteryear, and therefore the legacy of interfaces remains. Even international chains have multiple vendor modules, as much as seven or more, with interfaces that do not quite provide detailed and micro-level integration between the applications. Creating data warehousing and business intelligence to support decisions from multiple systems is a nightmare, and to put it together is prohibitively costly.

    momentohs® is a complete integrated Hospitality Suite with 12 modules, surpassing the functionality of most 'best of breed' modules operating on a single database, with the capability of scaling to any level of Hospitality including multi-property.

  9. Why does Sales and Catering or Event Management software not fulfil CRM functionality?

    CRM should cover Contact management, Loyalty, Campaigns, Membership, Task management, Sales force automation, Facility management and Competitor Analysis. Most of the Sales and Catering modules cover contact and some aspects of sales force automation and campaigns, and they mention or promote it as 'CRM', which is misleading. Business to business CRM should be an application on its own covering the full spectrum and definition of CRM. Large hotels which have a sales force are better enabled to have a fully fledged CRM system and to apply the CRM best practices to enhance their sales activities. This task should be independent of the Catering and Event management functions.


For five to seven star chain properties, it encompasses the entire spectrum of a hotel’s operations at property level and Head Office central MIS.
For medium size properties from 50-250 rooms, which require reduced functionality at a lower price and yet manage its operations efficiently.
For small to medium size resort or city boutique hotels with less than 50 room, it provides better features than off the shelf software at a competitive price and yet scale up to sprint when required.
For fine dining and table service restaurants, it is a fully integrated solution with POS, Financial, Cost control and Guest Experience.
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