The
Front Office provides crucial functionality
that allows a property to manage
reservations, housekeeping assignments,
front desk operations, night audits,
cashier operations and much more.
Guest charges from the POS, Spa,
Event Management and Call Billing
systems are posted online to the
guest folios, allowing front office
staff to view the most current guest
balances. Each guest can be assigned
multiple folios, which can in turn
be user- defined to contain specific
charges from their room, telephone,
and other outlets. Each of these
functions can be customised for
an individual property and then
altered seasonally to suit the needs
of the property - in a timely fashion.
The module facilitates the creation
of complex rates based on special
offers, complimentary stays and
discount rates. Room allotments
can be configured as blocks that
could be given to travel agents.
An overbooking option allows the
front office manager to decide how
many rooms can be comfortably set
aside in case of room shortage,
without incurring any liability
or disappointment. Reservation staff
can then receive appropriate alerts
when an overbooking situation arises.
Additionally, the module provides
online statistical information on
occupancy and room availability,
enabling the front office manager
to make crucial operational decisions
swiftly and accurately.
In-built, user-configurable keyboard
"hot keys" allow users to configure
keys based on their preference.
This is commonly used as an alternative
to increase efficiency in providing
guest services.
The simplified Night Audit process
requires no downtime and facilitates
automated database backup from momentohs®
at the click of a button. A Management
Flash Report can be generated incorporating
a snapshot summary revenue generation
for all profit centres i.e. Front
Office, POS, Event Management with
month-to-date (MTD) and year-to-date
(YTD) breakdown.
Rate management is simplified with
the intelligent rate conditioning
to maximise yield that incorporates
user-defined parameters and the
ability to create unlimited room-packages
of facilities available in the property.
User-defined templates for letters
or notes to guests are built-in
for generation of various guest-related
documents e.g. welcome letters,
birthday greetings, flight confirmations
etc.
The Front
Office Module provides the following
main functions:
The Reservations
feature is the heart and soul of
the Front Office module. It provides
the following advantages to your
operation:
- Quick confirmation of guest
and agent reservations, with limited,
essential entries
- On Click access to room availability
and room rate
- Identification of returning
guests with easy access to their
past information from the Address
Book
- Store valuable company and travel
agent contact information in a
central Address Book, making their
details easily accessible throughout
the system
- Easy management of Group and
FIT reservations and room allocations
- On demand confirmation letters
and room lists for groups
- A variety of guarantee types-corporate,
deposit, credit card, and travel
agent guarantees-to confirm reservations
- Automatic creation of individual
or group folios for guests upon
check-In
- Analysis of historical data
for use in forecasting
Accurate
room availability information is
critical for any successful operation
in the hospitality industry. The
momentohs® application is designed
to monitor and record, by type and
category, every action that any
user performs with respect to room
availability, ensuring you will
always have up-to-date information.
Additional
features include: Enquiries on Room
Status by Chart using Date Range,
Hotel Status for the Day, Detailed
Guest Histories, and Detailed Records
of All Bookings.
- Quick check-in for groups, guests
with reservations, or walk-in
guests
- Easy handling of guest accounts
and creation of guest folios
- Prearrangement
of guest payment and billing options
- Instant room availability searches
and accurate allocation of resources
- Room allocation prior to a Guest's
arrival
- Single click Check-in for groups
or blocks of Guests
- Quick retrieval of professional
Guest folios
- A flexible, efficient guest
billing operation
- Split
Billing and Room Transfers
- Instant generation of multiple
Guest Folios with a 'drag-and-drop'
mechanism
- A variety of payment types can
be smoothly integrated with the
momentohs® Back Office module,
where the on-board Cashbook can
be used to track and retrieve
any payment information
- Automated group check out
Posting
of charges to Guest folios has been
made simple.
- Generation of detailed trial
balances from various revenue
centres
- Revenue centre definition by
property, with no limit on the
number of revenue centres
- Creation of detailed revenue
reports based on gross or net
evaluations
- Budgeting capabilities by revenue
centre
- Automatic posting into a guest
group folio for all rooms allocated
to a given group
- Automatic posting, during the
night audit, for all room charges,
breakfasts, meals and packages
to the Guest (or Agent) Ledger
The accounts
receivable feature in the Back Office
module handles all the settlements
posted to the City Ledger by the
Front Office.
- Automatic posting of all Room
Charges, Packages, Service Charges
and Taxes to respective guest
folios. Simultaneous preparation
of Daily Front Office Revenue
to be updated in the Back Office
module
- Night Audit can be kept pending
for approval or cancellation thereby
making the process secure
- One Click Carry forward of the
Front Office date to the following
day, upon approval of the Night
Audit
- Easy, anytime access to full
copies of all the Night Audit
Reports saved in the system for
future reference
Authorised
high level users, such as the System
Administrators, have access to the
Master Data, which consists of References,
Codes, Room Rates, Packages, Basis,
Parameters, Taxes, Agent Contracts
and Interfaces. Other users are
assigned customised user menu level
rights, depending on the department
they work in and their associated
responsibilities.
The Graphs
feature enables management to obtain
a graphical representation of occupancy
trends, business forecasts and various
statistics of their operation at
any time.
momentohs®'s
Front Office module has over 250
reports that provide crucial information
about operations and trends.
Reservations,
Day use, Check-In, Walk-ins, Guest
Amendments, Quick Reservations,
Graphical Floor Plan, Folio Transfers,
Folio Splits, Bill Transfer, Bill
Split, Check-Out, Promotions, Rates,
Allotments, Special Offers, Overbooking,
Guest Insurance Management, Safe
Deposit Box Management, Cashier
Opening/Closing and Drop a Shift,
Night Audit, Guest Information,
Guest Locator, Guest History, Guest
Messages, Guest Settlement, Meal
Plans, Information Desk, House Status
Enquiry, Management Flash Report,
City Ledger Settlements, Currency
Exchange, Guest Feedback/Survey,
Agent Profile, Agent Tax and Non-Tax
Invoice, Pro-Forma Invoices, Multi
Currency, Agent Group Details, Dashboard,
Reinstated Check In/Check Out, Interactive
Floor Plan, Detailed Audit Trail,
AR Management, Reports, Admin Tools
and Security, Interface with all
momentohs® Suite of Products
Including CRS and Web Reservation
Portal.
