The
innovative momentohs®
Front Office module
extends crucial functionality
that facilitates a hotel
property in managing
reservations, housekeeping
assignments, front desk
operations, night audits,
cashier operations and
much more. Guest charges
from the POS, SPA, Event
Management and Call
Billing systems can
be posted online to
the guest folios, enabling
Front Office staff to
view the most current
guest balances. Each
guest can be assigned
multiple folios, which
can in turn be user-defined
to contain specific
charges from their room,
telephone and other
outlets. Each of these
functions can be customised
for an individual property
and then altered seasonally
to suit the needs of
the property in a timely
fashion.
The
module facilitates the
creation of complex
rates based on special
offers, complimentary
stays and discount rates.
Room allotments can
be further configured
as blocks that could
be extended to travel
agents. An overbooking
option allows the Front
Office manager to decide
how many rooms can be
comfortably set aside
in case of room shortage,
without incurring any
liability or disappointment.
Reservation staff can
then receive appropriate
alerts when an overbooking
situation arises. Additionally,
the module provides
online statistical information
on occupancy and room
availability, enabling
the Front Office manager
to make crucial operational
decisions swiftly and
accurately, vital in
a fast-paced world.
In-built
user-configurable keyboard
"hot keys"
allow users to configure
keys based on their
preference. This is
commonly used as an
alternative to increase
efficiency in providing
guest services.
The
simplified Night Audit
process requires no
downtime and facilitates
automated database backup
from momentohs®
at the click of a button.
Rate
management is simplified
with the intelligent
rate conditioning to
maximise yield that
incorporates user-defined
parameters and the ability
to create unlimited
room-packages of facilities
available in the property.
The package element
can also handle the
package profit and loss
in a detailed manner
and the POS outlet is
also able to view the
utilization of the packages.
User-defined
templates for letters
or notes to guests are
built-in for generation
of various guest-related
documents e.g. welcome
letters, birthday greetings,
flight confirmations
etc., for that all-important
personal attention.
The
Dashboard is a useful
option for Management
and Operational staff.
In one screen key operational
information can be viewed
and then by selecting
a particular box and
enlarging it, there
are more details inside.
It also allows users
to drill down to the
source. The Dashboard
can be customized according
the user, e.g. the Front
Office Manager can select
the preferred cubes
to be displayed.
The
Floor Plan function
is another superb intelligent
and interactive feature
for Front Desk users.
Users are able to view
room temperature, lights
and concierge request
due to interface capability
with building management/energy
management and room
management systems.
The Floor Plan function
allows users to filter
in various criteria
and search specific
information to assist
their operational activities.
E.g. users are able
filter and search for
all the VI (Vacant Inspected)
rooms in a split second,
and able to show all
the connecting rooms.
The Floor Plan also
allows the Front desk
staff to do almost the
entire operational task
without opening other
menus.
-
Quick & Easy management
of group and FIT reservations
with room allocation
rate allocation
- Interactive
room rate and package
(per room/per person)
management
- Multi
room type in single
reservation
- Central
guest/agent/corporate
profile management
and tracking
- Easy
room availability
analysis for allocation
- Complaint
and preference features
linked to guest history
- Auto
group master folio
routing for group
booking
- Folio
for each guest and
group and external
and internal bill
routing facility
- Group
Pro-forma Invoice
- Analysis
of historical data
for use in forecasting
- Room
Plan and Floor Plan
for easy room selection
- Agent
commission management
- Guarantee
and cancellation rule
allocation for each
reservation
- Market,
source, reservation
type, sales, nationality,
country segments analysis
- Easy
check in from reservation
and walk-in room allocation
- Complementary,
zero rate, discount
handling
- Transfer,
trace, request management
with reservation
- Waitlist
re-instate with revenue
and duration of stay
analysis
- Online
reservation replication
with Web Reservation,
GDS, IDS and CRO systems
- Yield
management with reservation
A
wide range of enquiry
menu is available with
filtering option to
get information accurately.
Accurate information
is critical for any
successful operation.
momentohs® FO is
designed to monitor
and record by type and
category every action
with respect to room
availability ensuring
up-to-date information.
Almost all the enquiry
functions has drill
down to the source.
- Quick check-in
for groups, guests
with reservations,
or walk-in guests
- Reinstated Check
In
- Easy handling of
guest accounts and
creation of guest
folios
- Pre-arrangement
of guest payment and
billing options with
bill routing
- Guest Feed Back/Survey
- Guest Insurance
Management
- Instant room availability
searches
- Pre block rooms
- Single click for
check-in for groups
- Block POS function
- Safe Deposit Box
Management
- Guest Information,
Guest Locator, Guest
History, Guest Messages,
Meal Plans
- Quick retrieval
of professional Guest
Folios
- A flexible, efficient
guest billing operation
with eight windows
- Split billing and
individual transaction
and balance transfer
from folios
- Instant generation
of multiple Guest
Folios with a 'drag-and-drop'
mechanism
- A selection of preferred
modes of payment can
be smoothly integrated
with momentohs®
Back Office module,
where the on-board
Cashbook can be used
to track and retrieve
any payment information
- Automated group
check-out
- Currency Exchange/Traveler's
Cheque
- Agent Tax and Non-Tax
Invoice
- Generation of detailed
trial balances from
various revenue centers
- Revenue centre definition
by property, with
no limit on the number
of revenue centers
- Creation of detailed
revenue reports based
on gross or net evaluations
- Budgeting capabilities
by revenue centre
- Automatic posting
into a guest group
folio for all rooms
allocated to a given
group
- Automatic posting
during the night audit
for all room charges,
breakfasts, meals
and packages to the
Guest (or Agent) Ledger
- Handling “Package
Element” within
the system without
issuing voucher
- Easy adjustment
of rebate, discounts
etc. at the Front
Desk for last minute
changes
-
Automatic posting
of all Room Charges,
Packages, Service
Charges and Taxes
to respective guest
folios
- Simultaneous
preparation of Daily
Front Office Revenue
updated in the Back
Office module
- Night
Audit can be kept
pending for approval
or cancellation thereby
making the process
secure
- One
Click Carry forward
of the Front Office
date to the following
day upon approval
of the Night Audit
- Easy
anytime access to
full copies of all
the Night Audit Reports
saved in the system
for future reference
- No
down time during the
Night Audit process,
no indexing and no
manual backups required.
All indexing and backup
done automatically
with scheduled backup
House
Keeping has complete
functionality with comprehensive
operational reports
required for managing
day to day operations.
-
Maids report
- Lost
& found
- Special
request feature
- Mini
bar item management
- Complaint
management
Authorised
high level users such
as System Administrators,
have access to the Master
Data, which consists
of References, Codes,
Room Rates, Packages,
Basis, Parameters, Taxes,
Agent Contracts and
Interfaces.
-
User Creation, User
Groups, System Parameters,
Screen Painter etc
- Rooms
Type, Rooms Master
file, Room Features,
Web Allotment, Over
booking
- Rate
Setup, Packages, Basis,
Promotion Special
Rates, Rate Strategy
- Revenue
codes, Taxes and all
the Finance related
codes
- Agent
Contract & Allotments
- Guest
Profile Preference
Codes
- Market
& Sales Segmentations
Statistical Codes
- Hurdle
Rate
- Frequent
Flyer Programs
The
Graphs feature enables
management to obtain
a graphical representation
of occupancy trends,
business forecasts and
various statistics of
their operation at any
time.
momentohs®'s
Front Office module
has over 250 reports
that provide crucial
information about operations
and trends. Almost all
statistical reports
have graphical presentation
where user has the option
to view as data and
or graph.
Reservations,
Day use, Check-In, Walk-ins,
Guest Amendments, Quick
Reservations, Graphical
Floor Plan, Folio Transfers,
Folio Splits, Bill Transfer,
Bill Split, Check-Out,
Promotions, Rates, Allotments,
Special Offers, Overbooking,
Guest Insurance Management,
Safe Deposit Box Management,
Cashier Opening/Closing
and Drop a Shift, Night
Audit, Guest Information,
Guest Locator, Guest
History, Guest Messages,
Guest Settlement, Meal
Plans, Information Desk,
House Status Enquiry,
Management Flash Report,
City Ledger Settlements,
Currency Exchange, Guest
Feedback/Survey, Agent
Profile, Agent Tax and
Non-Tax Invoice, Pro-Forma
Invoices, Multi Currency,
Agent Group Details,
Dashboard, Reinstated
Check In/Check Out,
Interactive Floor Plan,
Detailed Audit Trail,
AR Management, Reports,
Admin Tools and Security,
Interface with all momentohs®
Suite of Products Including
CRS and Web Reservation
Portal.
